The Golden Touch of Robert Timms
It
is believed that Robert Timms (Senior) emigrated to Australia sometime
in the early 1890's initially settling in Victoria where distant
relatives resided.
Although
the Timms family had been flour millers in Derbyshire for several
centuries, Robert was reported to be a dissatisfied postal worker
who arrived in Australia with a meagre five sovereigns and a farewell
gift of a gold watch.
Initially,
Robert worked at the Post Office in Gippsland, but soon moved to
Melbourne where he took up a junior position with the grocers, Moran
& Cato.
He
quickly progressed through the company, being promoted to manager
of the new Moonee Ponds branch in 1899. Robert also married in the
same year.
Moran
& Cato were expanding rapidly and Robert opened their first
Tasmanian store in Hobart around 1908. Their third child, Robert
(Junior) was born in the same year, but regrettably, Mrs Timms died
while giving birth.
Despite
the tragic setback, Robert Snr continued to advance at Moran &
Cato with his talent being recognised when he was promoted to a
head office position.This finally led to his appointment of General
Manager.
Unfortunately,
Robert Jnr wasn't progressing too well with his academic studies
at Trinity Grammar in Kew and at his father's insistence joined
Moran & Cato as a 15-year-old grocery apprentice boy.He started
in 1924 at the Camberwell branch under the stern guidance of the
Manager, Mr Winter.
Robert
Jnr's salary was £54 per year.
After
serving a three-year apprenticeship at the store, he was transferred
to head office where he successfully worked his way through the
business as an 'executive trainee'. By the year 1932, the business
was not only the largest retail grocer in Victoria, but also a major
supplier to the wholesale and retail trades.
back to top
The Timms Talent Shines
It
became apparent that Robert Jnr had a great talent for sales and
he was transferred to the Australian Wholesale Grocery Ltd division
of the company.
By
the mid 1930's, Robert Jnr was selling tea and coffee so successfully
that his commissions made him the highest paid employee in the company.
Senior
managers and directors realised that if he continued to progress,
his income would outstrip theirs.
They
applied pressure to restrict his advancement.When his father retired
from the company in 1937, Robert Jnr also left Moran & Cato.
Robert
Jnr then sold the shares he had acquired and used the capital to
buy the Associated Tea Company.
The
company's marketing objectives were to sell tea and coffee to the
wholesale grocery distributors in direct opposition to Moran &
Cato and other companies like Bushells.
In
1939, Associated Tea's success attracted the attention of a major
NSW company - J.A.D. Gibson who made a purchase offer and the partners
decided to sell.
It
became the Victorian Branch of Gibson Teas Pty Ltd.The Gibson directors
wisely offered Robert Timms Jnr the position of Sales Manager, which
he accepted.
back
to top
The Golden Opportunity
In
1939, at the outbreak of War, the Gibson directors foresaw problems
in running a Victorian business from Sydney during potential wartime
conditions.
After
considering their options, they offered to sell the business back
to the former partners.
The
astute Robert Timms Jnr was the only one to accept the offer, so
in January, 1940 he proudly became the sole owner of Gibson Teas
Pty Ltd.
With
the breakout of World War II, the Federal Government was required
to place restrictions to protect both the tea and coffee industries.
During
this time, Robert Timms Jnr and his staff worked up to 20 hours
a day to meet the demands of supplying fresh coffee to both the
Australian and U.S. armed forces.
Coffee
making machinery was restricted, but Robert Timms Jnr was innovative,
he scoured the market and by utilising a series of small grinders,
set up the first fresh coffee making 'automated line' in Australia.
This
allowed him to dominate the lucrative wartime market and establish
his coffee as Australia's premium fresh coffee.
back
to top
Peace Brings Expansion
In
1945 with the coming of peace, the company was released from the
restrictions allowing Robert Timms to concentrate on expanding the
business.
The
post-war influx of migrants from Europe, particularly those from
countries where fresh coffee was a part of every day life, influenced
Robert to concentrate on coffee rather than tea.
In
1951, the name of the company changed to Robert Timms Pty Ltd.In
this decade, the company expanded rapidly from a purely Victorian
company, to a national one and the name became synonymous with high
quality fresh coffee.
To
meet the existing orders across Australia, fresh coffee was air
freighted on a weekly basis to state capitals.
The
50's were excellent for Robert Timms - the company was on the move
in Australia and won two major contracts.
In
1954 the Ansett contract required the development of a special blend
and equipment for Her Majesty Queen Elizabeth II on her royal visit,
so the "Royal Special" blend was born. This became, and
still is today, one of the most popular blends ever created.
In
1956, Robert Timms became the official coffee supplier to the Melbourne
Olympic Games.
Commentators
of the day observed, 'The House of Robert Timms is the foremost
roaster and blender of coffee in Australia'. The name Robert Timms
had become synonymous with freshness and quality.
This
paid handsome dividends in the areas of Catering and Food Services
and around this period, Robert Timms gained many lucrative and prestigious
accounts such as Snowy Mountains Authority, Ansett, TAA, Coles Cafeterias,
David Jones and Southern Cross - Australia's first 5-star hotel.
back
to top
A Super Idea for Supermarkets
During
the late 1950's, traditional grocery stores were being superseded
by the emergence of supermarkets.
The
sales of fresh coffee could have been threatened. Ever innovative,
Robert Timms introduced self-service grinders into supermarkets,
which opened another lucrative market for his fresh coffee.
This
strategy was so successful that a variety of pre-packed beans were
soon available, including Royal Special, Mocha Kenya, Jamaican,
Brazilian Santos and Budget Blend.
By
the end of the decade, demand was so great for Robert Timms fresh
coffee that additional roasting plants were set up in Brisbane and
Hobart.
Robert
Timms Senior died in 1964, confident in the knowledge that his son
had the largest coffee company in Australia.
back
to top
New Guinea's Green Beans and Gold
Medals
In
1964, Robert Timms went on an exploratory trip to New Guinea where
the planting and production of coffee beans had started to develop
since the end of World War II.
Robert
Timms was impressed by the high quality of beans and formed a company
which became the largest exporter of green coffee beans
from that country.
He
was able to personally select the best beans available, which he
purchased for his own company, and this gave Robert Timms a competitive
edge.
Thus
was born his most famous expression,
'I
would personally sign every bean if I could'.
He
used his strong market initiative and his love for beans to develop
and launch his first gourmet soluble coffee - the now famous 'New
Guinea Gold', which became a best seller in Australia.
In
the same year, Moran & Cato found that their business was rapidly
declining due to the advent of supermarkets and national chains.
They approached Robert Timms to see if he would be interested in
purchasing the company. So, 43 years after starting work as an apprentice
for Moran & Cato, he bought the company.
Interestingly,
he paid the same amount as he had received from the sale of his
shares to finance his original purchase of 'Associated Tea".
During
this period, American and European ground coffees, packed in vacuum-sealed
cans hit the Australian retail market.
Robert
Timms reacted by taking them on at their own game, exporting 'New
Guinea Gold', pure soluble coffee to both America and Europe.
For
these endeavours, he was awarded the Gold Medal Export Award by
the Department of Trade.
back
to top
Order in The House of Robert Timms®
Prior
to 1967, the State subsidiaries of Robert Timms operated on a laissez-faire
basis.
Each
of the subsidiaries was operating autonomously, each with its own
Managing Director.
Each
MD was simply charged with making a profit while maintaining the
company image.
This
extremely loose control did produce results, as each MD was also
a shareholder in the company and therefore anxious to generate profits.
However,
opposing this system was a proliferation of different products under
numerous names in each of the subsidiaries.
Not
surprisingly, situations often develop where that same product was
often being sold at a different price.
The
growth of the national groups and chains enforced overall marketing
standards on a national basis and with this came national budgeting
controls.
These
changes proved beneficial to all concerned.Robert Timms could see
the potential of tea and formed a marketing agreement for Australia
with Tetley Tea Co of the UK.
At
the time, Bechumut Squib owned Tetley, which had the largest share
of the European market for non-tagged tea bags.
The
Tetley brand was successfully launched and established by the end
of 1968.
By
1969, Robert Timms was the largest privately owned tea and coffee
company in Australia and claimed more than 75% of the pure coffee
market.
Such
a situation was an encouragement for a number of offers to purchase
the company.
There
were many serious contenders, but in 1969, Bechumut Squib's bid
proved successful. In the same year, Robert Timms took the opportunity
to resign for family reasons.
Mr
Robert Timms spent the next 24 years in retirement until he passed
away in June, 1993.
It
is worth recalling that during his lifetime, Robert Timms strictly
followed three basic principles in his business:
1. Sell a quality product
2. Provide first class service at a fair price
3. Give value for money
|